FAQ
Frequently asked questions. If you still need help, please contact us.
General Questions
The item I wanted is now out of stock, what can I do?
Please contact us to inquire about restocking availability. We will do our best to accommodate your request.
I am unsure what size to choose?
All items are true to size; however, if you are uncertain about the fit, we recommend sizing up. Please be sure to review the care instructions provided with your order upon arrival.
How can I find out about upcoming promotions?
Stay updated on upcoming promotions by subscribing to our email list and following us on social media.
Orders
Can I change or cancel my order?
Due to the nature of our products, we are unable to accept changes or cancellations once an order has been placed.
How do I use promo code?
Promo codes can be applied at checkout, and some discounts may be applied automatically.
I have placed an order and didn't receive confirmation email?
If you placed an order but did not receive a confirmation email, please ensure there were no errors in the email address entered at checkout. Since we cannot update email addresses once an order has been placed, if your email is correct, we will be happy to resend your order confirmation.
Returns
Can I return a sale item?
Unfortunately, we are unable to accept returns due to the nature of our products.
How do I return an item?
Unfortunately, we are unable to accept returns due to the nature of our products.
Do you accept refunds?
Unfortunately, we are unable to accept refunds due to the nature of our products; however, please reach out if there is an issue with your order, and we will be happy to assist.
Shipping
Can I track my parcel online?
You can easily track your order online. Once your item has shipped, you will receive an email with your tracking number.
How long does delivery take?
Delivery times are dependent on the carrier. Once your order has been shipped, it is in the carrier’s hands, and we are not responsible for any delays.
